Returns and Withdrawal

A consumer may withdraw from a purchase made in this online shop within 14 days without giving a reason. This page explains how, and when the right does not apply.

1. The deadline

The 14 days run from the day the goods are received. Where one order contains several items delivered separately, the period runs from the day the last item is received.

The deadline is met if you send your notice of withdrawal before the 14 days expire.

2. How to withdraw

Send an unambiguous notice to info@slakona.com. Include the order number, the items you are withdrawing from, and a bank account number for the refund. You may use the model form below, but you do not have to.

We will acknowledge receipt in writing.

3. Sending the goods back

Send the goods back without undue delay and no later than 14 days from the day you sent your notice of withdrawal.

Address: AM Holding SIA, Ulmaņa parks 2, "B" ieeja, 3. stāvs, Kalniņi, Mārupe, Mārupes novads, LV-2167, Latvija.

The cost of returning the goods is borne by the consumer. We recommend a tracked service — until the parcel reaches us, it remains the sender's responsibility.

4. Condition of the goods

Return the goods in their original packaging, complete, and in the condition in which they were received. You may handle the goods only as far as is necessary to establish their nature, characteristics and functioning — as you could have done in a shop.

You are liable for any diminished value resulting from handling beyond that. Where this applies, the refund may be reduced accordingly.

5. When the right of withdrawal does not apply

Under paragraph 22 of Cabinet Regulation No. 255, there is no right of withdrawal where:

• the goods were sealed and are not suitable for return once unsealed, for reasons of health protection or hygiene. This covers most cosmetics, skincare and haircare: if a protective film, foil seal or cap seal has been removed, we cannot take the item back. An unopened item with its seal intact can be returned in the ordinary way;
• the goods were made to the consumer's specifications or are clearly personalised;
• the goods are liable to deteriorate or expire rapidly;
• after delivery the goods were, by their nature, inseparably mixed with other items.

If you are unsure whether a particular item can be returned, write to us before opening the packaging.

6. Refunds

We refund the amount received, including the standard delivery charge you paid when the goods were sent, no later than 14 days from the day we receive your notice of withdrawal.

We may withhold the refund until we have received the goods back, or until you supply proof of having sent them — whichever happens first.

We refund using the same means of payment you used, unless you have agreed otherwise. No fee is charged for the refund.

If you chose a delivery method more expensive than the standard one we offer, the difference is not refunded.

7. Damaged, wrong or non-conforming goods

This is not a withdrawal but a claim of non-conformity, and different rules apply.

If what arrived is damaged, was sent in error, or does not match its description, write to info@slakona.com with the order number and photographs. A claim may be raised within two years of receiving the goods.

In that case the Seller pays the return postage, and you are entitled to replacement, a price reduction or a refund.

If a parcel is visibly damaged on arrival, please record this in the courier's presence or photograph it at the parcel locker — it settles the matter with the carrier far faster.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: AM Holding SIA, Ulmaņa parks 2, "B" ieeja, 3. stāvs, Kalniņi, Mārupe, Mārupes novads, LV-2167, Latvija, info@slakona.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number: ______________________
• Product name and quantity: ______________________
• Date of order / date of receipt: ______________________
• Consumer's name: ______________________
• Consumer's address: ______________________
• Bank account number for the refund: ______________________
• Date: ______________________
• Signature (only if this form is submitted on paper): ______________________